Refund policy
We’re a small bunny-loving shop, and every item is made to order just for you—like a fresh batch of warm carrot cake! Because of that, we don’t accept returns or refunds unless there’s a real oopsie. Please read below for the full details.
💔 Returns (Only If Damaged or Wrong Item)
We gladly fix issues if:
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Your item arrived damaged
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You received the wrong item
If that’s the case, don’t worry—we’ll make it right!
Please email us at orders@floppyloppy.com within 7 days of receiving your order. Include:
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A photo of the issue
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Your order number
We'll work with our printing partner to send you a free replacement or issue a refund—and you won’t need to send anything back.
Heads up: Items sent back without contacting us first can’t be accepted.
🚫 No Returns for “Just Didn’t Want It”
Because every item is custom-printed just for you, we can’t accept returns or refunds for:
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Choosing the wrong size or color
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Changing your mind
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Simply not loving the item
We encourage you to double-check size charts before ordering!
🔄 Exchanges
We don’t offer direct exchanges. If your order qualifies for a return, you can place a new order once your refund or replacement is confirmed.
💵 Refunds
If a refund is approved, it will go back to your original payment method within 10 business days. (Bank and credit card processing times may vary.)
Still waiting after 15 business days? Reach out to us at orders@floppyloppy.com, and we’ll hop right on it!